iFAST Corporation Ltd.
Security Advisory
Security Advisory: Beware of Impersonation Scams on Telegram and WhatsApp !

Received any unexpected calls, emails or text messages claiming to represent FSMOne or iFAST? Before taking further actions, always verify the authenticity of such requests.

iFAST Corp is committed to the prevention of scams and frauds to safeguard our investors’ online privacy and safety.

It has come to the company’s attention that there are scammers who may have impersonated as staff of iFAST and/or our subsidiary companies who have either tried to solicit personal information from unsuspecting victims, or to lure them with gifts to participate in promotions or chat groups, or to get them to sign up for investment schemes not offered by the company.

Common channels that scammers use include phone calls, text messages (including on SMSes and messaging applications such as WhatsApp), email, websites, and mobile applications, and some of them may also be fraudulently using the iFAST / FSMOne branding and logos.

In the most recent scam case flagged out to us, a chat group named “iFAST Investment Training Group” has been created on Telegram, and the scammer has impersonated a staff from iFAST Singapore and misused his photograph as the profile photo of this chat group. Apart from creating a scam profile, the scammers also created another chat group named “Stock Investment Sharing” on Telegram to share stock pick tips, impersonating the same staff mentioned above from iFAST Singapore and using the same photograph of his as the profile photo of this chat group. In this chat group, the scammer sent messages to the participants in Chinese, and provided a link to join a chat group on WhatsApp.


Samples of fraudulent web/app NOT operated by iFAST

Similar scam cases were also flagged out to us previously, in one case, SMSes in Chinese were sent with the sender’s name showing as FACEBOOK or OPPO:


Samples of fraudulent web/app NOT operated by iFAST

The text message attempted to lure unsuspecting message recipients to click on an URL link to receive codes for two free stocks. After clicking on the link, the message recipients will be redirected to join a WhatsApp group named “IFAST 财经课堂” (English: “IFAST Financial Classroom”) which is not an official WhatsApp chat group under iFAST and has misused iFAST’s logo as its profile photo.

Based on our investigations, the owner of the WhatsApp Group has set up a fake business account and has impersonated a staff from iFAST Singapore and misused his photograph as the profile picture. The scammer will then initiate conversations to establish contact with the unsuspecting victims and eventually attempt to solicit more information while providing stock tips, encouraging the participant to open accounts with other brokers to follow their investment tips given to trade China A-shares and Hong Kong stocks. These are signs of a Pump and Dump scam.

Samples of fraudulent web/app NOT operated by iFAST Samples of fraudulent web/app NOT operated by iFAST

In a separate scam flagged out to us, the scammer impersonated another iFAST staff and sent out spam text messages in Chinese via WhatsApp, attempting to promote and sell online investment courses to unsuspecting victims.

Samples of fraudulent web/app NOT operated by iFAST

 

In another scam case flagged out to the Company, the scammers impersonated stock traders of FSMOne:

Samples of fraudulent web/app NOT operated by iFAST

 

iFAST and FSMOne would like to reiterate the following points pertaining to impersonation scams:

  • If you receive text messages from any individuals claiming to be from iFAST or FSMOne inviting you to participate in any promotions for free gifts, or to join any iFAST/FSMOne-named chat groups or social media groups to receive investment tips, or even to purchase online investment courses, do not respond or click on any such links as this could expose you to investment scams such as Pump and Dump scams, malware download, or phishing attacks where your account details could be at risk.

  • If you have doubt over the authenticity of the messages that you have received, do not provide any personal details or sensitive information to the message sender, and reach out to iFAST or FSMOne immediately to verify its authenticity.

    Singapore

    iFAST Central 
    Official Website: https://secure.ifastnetwork.com
    Customer service hotline: +65 6557 2000 
    Email Address: ifastadmin@ifastfinancial.com 
    Official App: https://secure.ifastfinancial.com.hk/b2b-prelogin/mobile-app 

    iFAST Global Markets 
    Official Website: https://www.ifastgm.com.sg/ 
    Customer service hotline: +65 6439 8001
    Email Address: enquiries@ifastgm.com 
    Official App: iOS / Android / Huawei

    FSMOne.com 
    Official Website: https://secure.fundsupermart.com/fsm/home 
    Customer service hotline: +65 6557 2853 
    Email Address: clienthelp@fundsupermart.com 
    Official App: https://secure.fundsupermart.com/fsm/new-to-fsm/fsm-mobile-app 

    Hong Kong

    iFAST Central 
    Official Website: https://secure.ifastfinancial.com.hk/ 
    Customer service hotline: +852 3766 4399 
    Email Address: ifastadmin.hk@ifastfinancial.com 
    Official App: https://secure.ifastfinancial.com.hk/b2b-prelogin/mobile-app

    iFAST Global Markets 
    Official Website: http://www.ifastgm.com.hk/ 
    Customer service hotline: +852 3766 4334 
    Email Address: service@ifastgm.com.hk 

    FSMOne.com 
    Official Website: https://secure.fundsupermart.com.hk/fsm/home 
    Customer service hotline: +852 3766 4321 
    Email Address: clienthelp.hk@fundsupermart.com 
    Official App: https://secure.fundsupermart.com.hk/fsm/new-to-fsm/fsm-mobile-app 

    Malaysia

    iFAST Capital / iFAST Global Markets 
    Official Website: https://www.ifastcapital.com.my/ / https://www.ifastgm.com.my/ 
    Customer service hotline: +603-2149 0660 
    Email Address: ifastadmin.my@ifastfinancial.com 

    FSMOne.com 
    Official Website: https://www.fsmone.com.my/ 
    Customer service hotline: 03-2149-0567 (Kuala Lumpur, Petaling Jaya & Johor Bahru, Johor) / 04-640-1567 (Penang) 088-335-060 / (Kota Kinabalu, Sabah) 

    China

    Official Website: https://www.ifastps.com.cn 
    Customer service hotline: 400-684-0500 
    WeChat Account微信公众号: 奕丰金融服务 
    WeChat Mini Program微信小程序: 奕丰基金 

    India

    iFAST Financial 
    Official Website: https://corp.ifastfinancial.co.in/ 
    Customer service hotline: 1800 123 3278 
    Email Address: assist@ifastfinancial.com 

    Fundsupermart.com 
    Official Website: https://www.fundsupermart.co.in/ 
    Customer service hotline: 1800 123 3278 
    Email Address: clienthelp.in@fundsupermart.com

  • If you believe that your investment account has been compromised, or if you have unknowingly provided your account details, passwords and/or other information on any dubious websites, change your account password immediately.

    For more security updates:

  • Recognise and avoid scams, don’t click on links for login
  • Security Advisory: Beware of Impersonation and Phishing Scams!
  • Spot the Scams, Stop the Scams: Dos, Don’ts and Hows When Dealing with Scams
  • Spot investment scams; Stop investment scams - Pump and Dump? Jump Away!

  • To find out more about iFAST Corp, contact us at (65) 6535 8033 or visit our website at www.ifastcorp.com

    Singapore     •    Hong Kong      •     Malaysia     •    China     •    India